Streamwood, IL
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Water and sewer bills are mailed or emailed at the end of each month. Information included on the water bill includes usage, due date, and all related charges. You can look at your bill online using our Self-Service Website. Here you can also pay your bill and check your consumption history. All accounts utilize a state-of-the-art water metering system that is remotely read twice a day by computer.
For questions regarding water and sewer billing including obtaining reports on consumption, or if you are moving from Streamwood and wish to close your water and sewer account, please call the Finance Department at (630) 736-3810.
Payments
The Village offers a variety of convenient ways to pay your water and sewer bill. We offer Online Payment, Automatic EFT, or simply come into Village Hall! There is no fee charged by the Village for any of these convenient payment services.
Pay Online
Simply create a username and password on Streamwood Self Service. You will need your Account Number and Customer ID (CID) found on the upper right corner of your bill. Then click “Manage Bills” and you will be securely linked to Streamwood’s Online Payment System. All major credit cards are accepted (Visa, MasterCard, Discover and American Express). Payments made after 11:00 pm (Central) will be credited the next business day.
Automatic Payments
Never be late again with automatic payments. Have your monthly water and sewer payments made automatically with your credit/debit card or directly from your checking account. Enrollment is quick and easy. There is no fee to sign up and you can cancel at any time. Enrollment is done online via Streamwood Self Service after logging into your account.
Pay at Village Hall
You can mail a check or money order directly to Village Hall (301 E Irving Park Road). You can also pay with cash, check, money order or credit card (Visa, MasterCard, Discover and American Express) at the Cashier’s Front Counter at Village Hall. Or, you can drop your check or money order in the drop box in the parking lot at Village Hall.
Application for Service
Charges for Water & Sewer usage are billed automatically to the property owner. If you are a new owner, there is no application to complete.
Rental Property: If the property is a rental unit, with permission from the owner, an application may be signed by both the owner and the tenant to allow the bill to be in the tenant's name.
Commercial Property: An application for service is required, whether the property is occupied by the owner or a tenant.
Termination of Service
In the event that water service is terminated for non-payment, a $60.00 reconnection fee, payable in cash, credit card, debit card, or money order only, is required. If reconnection occurs after regular business hours, there is a $120.00 charge.
Rates
Following are combined water and sewer rates for all users within the corporate limits of the Village. There are no minimum usage requirements. To maintain our water and sewer system even if no water is used, an infrastructure fee based on meter size is also charged. Please note the typical residential and commercial meter is less than two-inches (2") in size. Our rates for the next four years are:
| WATER AND SEWER RATES (per 1,000 gallons used) | ||||
| Effective rate year: | 2024 | 2025 | 2026 | 2027 |
| Cost per 1,000 gallons | $11.50 | $11.85 | $12.20 | $12.57 |
| INFRASTRUCTURE FEE (per month) for 2024-2027: | |||
| Meter Size: | 5/8" to 1.5" | 2" to 4" | Over 6" |
| Infrastructure fee: | $15.00 | $25.00 | $100.00 |
Water Hearing Arrangements
You can request a hearing if you are unable to pay the full amount of your water bill. However, you have ten (10) business days, from the date of a Water Delinquent Notice, to request a hearing. The hearing will be held within ten (10) days from the date the request is received. Once the hearing is held, the Finance Department will provide a written notice of the final decision. If no request for a hearing is made after a Water Delinquent Notice is received and the full amount hasn't been paid, service may be discontinued.
If you wish to have a hearing, please complete the Water Hearing Request form below and submit to the Finance Department within ten (10) days from the date of your Water Delinquent Notice.
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