Streamwood, IL
Home MenuFrequently Asked Questions
Clerk
- Not really, but you can discourage them. Commercial solicitors are required to register with the Village. They must obtain a Village-issued photo ID badge, and are instructed not to approach a residence displaying a "No Solicitors" decal. These free decals are available at the Cashier's Counter and Police Department. Please report violations to the Police Department by calling 911.
- Goodwill Industries has a drop-off for donations of clothing and household goods. The closest Goodwill store is located at 1420 South Rt. 59 (just north of Schick Road) in Bartlett –Tel: (630) 837-1410. This site may also accept computer peripherals.
- Obtain a garage sale permit before the sale is conducted. There is a $1.00 charge for the permit. You can print a permit online. Please note that only two garage sales, per year, are permitted for each address. Garage sales are permitted between the hours of 9:00am and 5:00pm.
- You may place signs on your property during the garage sale. You may also place it on a neighbor’s property, if you have the owner's permission. However, no signs are allowed in the public rights-of-way (medians, parkways by street, on utility poles or traffic signs, etc.) or on fences.
Community Development
- Yes! Information about and a list of all contractors currently registered with the Village can be accessed here.
- Complete a permit application and submit it, with any required attachments, to the Community Development Department. Building Permit Applications are available online. Applications can also be submitted using our Citizen Self Service portal. Some permits may be obtained the same day, however many require a site check inspection. In those cases, permits can generally be issued within 36-48 hours. Permits that require a building plan review may take 15 business days to process. There is no fee to submit a permit application. Fees are only assessed after the permit has been approved.
- We accept cash, credit, debit and personal checks. Payments can also be made online in the Citizen Self Service portal.
- The most widely requested project guidelines are available on-line. These include decks, siding, roofs, driveways, and pools. We have a complete set of project guidelines for almost any job in the Community Development Department.
- The Community Development Department is in the Village Hall (301 E Irving Park Road). The Department is open from 8:00 am - 4:30 pm Monday - Friday.
- The following email is received by all Community Development Department staff: communitydevelopment@streamwood.org. This email can be used for any inquires or submittals related to building permits, zoning, property maintenance, rental license, or contractor license related matters.
Finance
- You may purchase a single yardwaste sticker for $1.00 at Village Hall. This sticker should be placed on a trash can designated solely for yardwaste. The designated can must not exceed 33 gallons in size, and 50 pounds in weight. The sticker acts as a visual signal to garbage crews that you have yardwaste for pick-up. Disposal of landscape/yardwaste may also be placed in brown Kraft paper bags available for purchase at local stores. Plastic "biodegradable" bags are not accepted.
- The Village offers payment in-person, online, or through automatic deductions. We accept cash, credit, and checks. Please note that we cannot accept payment over the phone.
- As a residential property owner, you will automatically be billed for water and sewer services, based on consumption. Tenant and Commercial applications for water and sewer service can be printed selecting one of the following: (Application for Commercial Water and Sewer) or (Application for Residential Water and Sewer), or you can obtain an application from the Cashiers’ Counter in the Village Hall. Completed applications can be turned in personally, via mail or the dropbox located in the Village Hall parking lot. The dropbox is available 24 hours a day.
- Bills are mailed out and due monthly.
- The Village's contracted provider for all curbside residential services is Groot Industries. Please contact Groot at (847) 429-7370.
- Call Groot at (847) 429-7370.
- If you are selling your home, before you or your representative come into Village Hall to purchase your stamp, you'll need to make arrangements to pay your final Water and Sewer Bill. Please call the Finance Department at (630) 736-3810 one week before your scheduled closing. At this time, we will verify that you have no outstanding obligations due to the Village. For standard sales transactions, there are three forms we require: a copy of the State of Illinois Real Estate Transfer Declaration, a completed Village Real Estate Transfer Tax Form, and a copy of the deed. Exempt transactions may require further documentation. Please call the Finance Department at (630) 736-3810 with any questions.
Fire Department
- Please contact our administrative offices at (630) 736-3650.
- Sure. All tours and fire truck visits are scheduled through our administrative offices. Please call (630) 736-3650.
- Yes. Both the Police and Fire Departments offer this service. Call our administrative offices at (630) 736-3650 to schedule an installation by a certified technician. To learn more, click here.
- The Department offers CPR classes for individuals who may need certification for employment, as well as for friends and families interested in learning this important life-skilling skill. The Department also offers classes on what to do in case of a medical emergency. We offer classes throughout the year. Click here to learn more!
- The Village prohibits the burning of leaves, yard waste and trash outdoors. Outdoor fireplaces, with a lid and/or a spark arrester are allowed for recreational purposes only. Fireplace logs are the only wood that is allowed to be used. For more information, download the Outdoor Fireplace Handout.
- Drop off your unused or expired pills at the Police Department lobby (401 E. Irving Park Road) in the large gray collection box , 24 hours a day, 7 days a week. Pills should be in their original container or in a sealed plastic bag. Drop off your other unused medications and supplies, including used or unused sharps, medication needles, liquid/powder/gel and any other medications, at Fire Station # 31 (1204 S. Park Avenue), Monday through Friday from 8:00 a.m. - 4:30 p.m. To prevent injury, we request that any used or unused needles be in a red sharps container or other puncture-proof containers.
- Sure! As long as crews are in quarters, they will be happy to assist you with a blood pressure check. Any of our stations will provide this service. During regular business hours (8:00am-4:30 pm), you can come to our administrative offices (1204 S Park) for a check.
- No. One Day Household Hazardous Waste collections sponsored by the Illinois Environmental Protection Agency and local governments provide opportunities for the safe disposal of household hazardous waste. Check their website for dates and locations at here.
- Yes! We offer a Fire Explorers Program for teenaged students and young adults interested in the being firefighters. Please call us, at (630) 736-3650, or click here, to find out more!
- If you live alone or have mobility issues, we offer residents the opportunity to get a lock box that allows us to enter your home safely with a key in the event of a medical emergency. Click here for details on our Residential Knox Box program.
Human Resources
- Most Village positions are filled through a competitive testing process. Police Officer and Firefighter/Paramedic positions are filled through a Board of Fire and Police Commissioners testing process. Most other positions are filled through a Civil Service Commission testing process. The Commissions test, interview and create eligible lists for each position. Vacant positions are filled from these eligible lists for two year time periods for full-time positions and one year time periods for part-time positions.
- Testing opportunities are advertised in the "Help Wanted" sections of the Streamwood Examiner and on indeed.com. You can also learn more about Job Announcements in the Human Resources section of our website.
- Village application forms are available at the Cashiers counter in the Village Hall. They are also available to print from our website by going to the Forms and Permits page.
- Village application forms should be returned to Human Resources or the Cashier's Counter in the Village Hall.
Who should I call if I have a question concerning a job announcement, job application, scheduled test or any other related matter?
Contact by email at humanresources@streamwood.org or call Assistant Village Manager Lisa Scheiner at (630) 736-3805.
Police Department
- The Village of Streamwood has a Village Ordinance that prohibits parking on any Village street, for any vehicles, between the hours of 1:00-5:00 am. The Village has a program in place to allow for exceptions such as out-of-town visitors or unforeseen circumstances. Each household is allowed to obtain five (5) 3-night parking permits, in a calendar year, for situations where a vehicle cannot be parked in the driveway of the home. The permits are free of charge. To obtain a permit, the homeowner can enter the vehicle information here.
- Village Ordinances prohibit parking over the sidewalk to ensure safe pedestrian and bicycle access. This is especially important during the school year and summer hours when small children are present. During the hours when street parking is prohibited, blocking the sidewalk is allowed. However, from March 1-November 30, you cannot park across the sidewalk from 7:00 am-9:00 pm (Monday-Friday), or 9:00 am-9:00 pm on the weekends. However, during the winter (December 1-February 28), this does not apply to vehicle standing on residential driveways. In the case of major snow storms, when street parking is prohibited because of snow fall, cars may also be parked over the sidewalk.
- The person who received the ticket can attend the hearing date listed on the ticket. For those that cannot attend, submit a written statement to the Police Department prior to the hearing date. The ticket will be reviewed through an Administrative Adjudication Hearing process and a decision will be rendered based on the evidence. You will be notified of the decision by mail. The cost of the ticket will not increase while your complaint is being reviewed.
- The Streamwood Village Hall. You can pay inside during normal work hours at the main window or you can drop off your payment in the envelope provided in the white dropbox located behind Village Hall. You may also pay online here.
- Call 911 and an Officer will come by and fill out a report and give you the information you will need to contact the phone company.
- Please call the Police Department main number (630) 736-3700, and they will tell you if your dog was picked up and how to retrieve your dog.
- Contact our Records Division at (630) 736-3700. You will need to file a freedom of information (FOIA) request form. You can print a copy of the Request for Records form from our Forms and Permits page. Crash reports can be obtained through the submission of a FOIA request along with a $5.00 fee (cash or check only) or through BuyCrash.com for a separate fee set by this vendor.
I need to be finger printed for a job application or a professional license, will the police department do this?
Yes. Please come to the Police Department with the the print card you were given; we do not have these cards on hand. This is a free service for Village residents (proof of residency required). For non-residents, there is a $50.00 fee (cash or check only). No appointment is required.I received a telephone call from a person soliciting money for the Streamwood Police Department. Is it legitimate?
The call is not legitimate; it was not from the Streamwood Police Department. The Streamwood Police Department does not conduct telephone solicitation campaigns and does not authorize any other organization to solicit funds.- Yes. If you are a resident of Streamwood, all you have to do is come into our station and fill out a "Security Check Report". The information will be given to the patrol officers that patrol your neighborhood. Be prepared to list who will have your keys (if anyone) and who to contact in the event of an emergency. For your convenience, this form is also available online here
- Traffic enforcement is a very important part of the law enforcement function. There is a direct correlation between the number of traffic tickets issued and the number of traffic accidents that occur. And it is not just the property damage loss we are concerned about. We know that by enforcing Illinois traffic laws we are preventing injury and loss of life. After all, if we did not write tickets, who would?
- Where you go depends on the type of ticket that was written:
- District 3 - Rolling Meadows Circuit Court of Cook County (2121 Euclid Ave., Rolling Meadows). All misdemeanor, felony or traffic court hearings are held at the 3rd District Court in Rolling Meadows. You can find a map to the courthouse here.
- Streamwood Police Department - Administrative Adjudication Hearings are held at 401 E. Irving Park Rd., Streamwood, Il 60107, the first and third Tuesday of every month at 4:00 pm. Cases heard include citations issued for Local Ordinance Violations.
- Please call 911 for an officer to respond and assist you.
- If you are interested in becoming a police officer, contact Assistant Village Manager Lisa Scheiner at (630) 736-3805 or fill out an interest form online. If you're interested in a civilian position, you would also contact Assistant Village Manager Lisa Scheiner at (630) 736-3805.
Public Works
- Residential property owners are automatically billed for water and sewer, based on consumption. Residential tenants and commercial owners and tenants need to turn in a written application. You can print an application from the Forms and Permits page.
- If you are moving, you must call (630) 736-3810 for a final reading.
- This is caused by air in the water main and has no effect upon the quality of the water. The water is tested on a weekly basis by certified water plant operators and meets all the E.P.A. standards for water quality.
- The Village is responsible for the water meter and the couplings on either side of it. If you detect a leak in this area, call the Department at (630) 736-3850. The Village is not responsible for the shut-off valve. That is the homeowner's responsibility. You should call a plumber to have it corrected as soon as possible. A leaking water meter can result in higher water bills.
- The Village will be happy to check for leaks at your residence at no cost to you. Some common causes of high water bills are leaking faucets, toilets or hoses left dripping in the yard.
- Watering permits must be obtained in person at 565 S. Bartlett Road at the Public Works facility. This permit is free of charge.
- All main breaks and leaking hydrants should be called into (630) 736-3850 between 8:00 am and 4:30 pm and (630) 736-3700 after hours.
- Please call us at 630.736.3850 and let us know your address. If possible, we maybe able to pick them up before your next scheduled pickup week.
- In some cases a permit is required to remove a tree on private property. There is no charge for the permit and we will check the tree for you for free. We strongly recommend using only a certified arborist for all tree work. Certified arborists are highly skilled and can diagnose any tree problem. Beware of uncertified people claiming your trees are diseased or in danger of falling. Tree Removal Permit Application
- The costs can very widely. If you need to replace your sanitary sewer service, we recommend getting several price quotes. Talk to neighbors who have had the work done for recommendations. The Community Development Department can also provide a list of licensed contractors. Please note that a permit is required.
- No. We do not allow unmetered access to our hydrants. We also do not allow contractors to fill tankers in neighborhoods. If you see anyone loading a tanker with water, please call us or the police.
- No. The entire water service belongs to the homeowner. This includes the service line, b-box, and valves. However, you can schedule an appointment during regular service hours to turn off the water at no charge by calling (630) 736-3810.